Payoff Information for Various Banks

Bank of America

Phone for Payoffs: 1.800.763.1255
Prompts:
- 2 / Enter Account # / Say “Yes” / Say “Yes” / Say “Payoff” / Say “Order a Payoff Demand Statement” / Say “Refinance” / Enter last 4 of social / Say “Yes” / Say the exact payoff date / Yes / Say ‘Fax’ / Say fax # / Say “Yes” / Say phone # / Say “Yes” / Listen to instructions (no action needed) / Say “Yes” to hear verbal figures (for your LOS calculations)
- Payoff fax fee is $5 / Faxed within 1-2 hours, usually sooner

Chase

Phone for Payoffs: 1-800-848-9136
Prompts:
- Enter last 4 of social, then full social, then zip, then press “2”
- Press “2”, Press “1”, Enter XXXX (for closing day/month), Press “1”
- Press “1”, Enter Fax Number, Press “1”

CITI (talk to a human, their automated payoffs are only done through the end of the month, like FHA)

Phone for Payoffs: 1-800-283-7918 / If calling after 9pm, they will take you through prompts and hang up at the end
Prompts:
- Say “3rd Party Caller”, Say “Payoff”, Enter Account No, Enter Last 6 Digits of Social, Say “Payoff Quote”, Say “Yes”
- Say “this month” or “next month”, Say “Fax a payoff statement”, Enter your fax number

GMAC

Provident Funding

Very Easy: https://www.provident.com/Servicing/Forms/PayoffStatementThirdParties.aspx
Usually the payoff is emailed within minutes

Stearns Lending

US Bank

Phone for Payoffs: 1.800.365.7772
Prompts:
- Press *, 1, 1, Enter Loan + ‘#’, Enter Last 4 of Social, Press “1”
- Press “1”, then fax number and “#”, Press “1”, enter date as MMYY, Press “1”
$5 fee to fax, long prompts

Wells Fargo

Phone for Payoffs: 1.866.234.8271
Prompts:
- Enter the loan number (ignore 708) and #, last 4 of social and #, Press “3”, Press “2”, Press “1”, Press “1”, Press “2”, Enter Closing Date (XX/XX/XX), Press “1”, Press “1”, Enter fax number, Press “1”
- Then you can hear the verbal payoff total or hang up
Oftentimes you have to go through a live person, which will take 5-10 minutes, instead of 2-3