Payoff Information for Various Banks

Bank of America

  • Phone for Payoffs: 1.800.763.1255
  • Prompts:
    • 2 / Enter Account # / Say “Yes” / Say “Yes” / Say “Payoff” / Say “Order a Payoff Demand Statement” / Say “Refinance” / Enter last 4 of social / Say “Yes” / Say the exact payoff date / Yes / Say ‘Fax’ / Say fax # / Say “Yes” / Say phone # / Say “Yes” / Listen to instructions (no action needed) / Say “Yes” to hear verbal figures (for your LOS calculations)
    • Payoff fax fee is $5 / Faxed within 1-2 hours, usually sooner

Chase

  • Phone for Payoffs: 1-800-848-9136
  • Prompts:
    • Enter last 4 of social, then full social, then zip, then press “2”
    • Press “2”, Press “1”, Enter XXXX (for closing day/month), Press “1”
    • Press “1”, Enter Fax Number, Press “1”

CITI (talk to a human, their automated payoffs are only done through the end of the month, like FHA)

  • Phone for Payoffs: 1-800-283-7918 / If calling after 9pm, they will take you through prompts and hang up at the end
  • Prompts:
    • Say “3rd Party Caller”, Say “Payoff”, Enter Account No, Enter Last 6 Digits of Social, Say “Payoff Quote”, Say “Yes”
    • Say “this month” or “next month”, Say “Fax a payoff statement”, Enter your fax number

GMAC

  • Phone for Payoffs: 1.800.766.4622
  • Prompts:
    • Will need the social security number and property zip code

Provident Funding

  • Very Easy: https://www.provident.com/Servicing/Forms/PayoffStatementThirdParties.aspx
  • Usually the payoff is emailed within minutes

Stearns Lending

  • Very Easy: http://myloancarecustomeradvocate.com/stearns-payoff-requests/ 
  • Usually the payoff is emailed within minutes

US Bank

  • Phone for Payoffs: 1.800.365.7772
  • Prompts:
    • Press *, 1, 1, Enter Loan + ‘#’, Enter Last 4 of Social, Press “1”
    • Press “1”, then fax number and “#”, Press “1”, enter date as MMYY, Press “1”
  • $5 fee to fax, long prompts

Wells Fargo

  • Phone for Payoffs: 1.866.234.8271
  • Prompts:
    • Enter the loan number (ignore 708) and #, last 4 of social and #, Press “3”, Press “2”, Press “1”, Press “1”, Press “2”, Enter Closing Date (XX/XX/XX),  Press “1”, Press “1”, Enter fax number, Press “1”
    • Then you can hear the verbal payoff total or hang up
  • Oftentimes you have to go through a live person, which will take 5-10 minutes, instead of 2-3

 

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7700 Clayton Road, Ste. 315
St. Louis, MO 63117
United States of America
NMLS ID: #1203639
MO License: #111990
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